FAQ

Welcome to our Frequently Asked Questions (FAQ) page! We're here to provide you with friendly and helpful information about our business and the fantastic 3D resin printed miniature fantasy game figurines we offer. If you have any questions or concerns that are not addressed here, please don't hesitate to reach out to our customer support team for further assistance.
1. What materials are used to create the miniature figurines?

Our miniature figurines are made using high-quality resin that provides excellent detail and durability.

What is the size and scale of the figurines?

Our figurines typically range from 28mm to 32mm in height, and they are designed to be compatible with popular tabletop gaming scales.

Are the figurines pre-painted or unpainted?

Our figurines come unpainted or primed, allowing you to unleash your creativity and personalize them according to your preferences.

Can I customize the design of the figurines?

While we offer a wide range of pre-designed figurines, we also provide customization options. You can contact us to discuss your specific requirements for a custom-designed figurine.

How durable are the resin printed figurines?

Our resin printed figurines are highly durable and can withstand regular gaming and handling. However, they should be handled with care to prevent any damage.

How long does it take to process and ship an order?

Typically, we process and ship orders within 1-3 business days. However, during busy periods or for custom orders, it may take a bit longer. We will provide you with an estimated timeline upon order confirmation.

What are the shipping options and costs?

We offer various shipping options based on your location and preferences. Shipping costs will vary depending on the size and weight of your order, as well as your chosen shipping method.

Do you offer international shipping?

Yes, we ship internationally. Please note that international shipping may incur additional fees and customs duties, which will be the responsibility of the buyer.

What is your return or refund policy?

We strive for customer satisfaction. If you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will gladly arrange a replacement or refund.

Are there any discounts available for bulk orders?

Yes, we offer discounts for bulk orders. Please reach out to our customer support team at Support@miniatureheros.com for more information on bulk pricing.

Can I request a specific character or design that is not currently available?

Absolutely! We welcome suggestions and requests for new designs. While we cannot guarantee immediate availability, we will consider all requests and work on expanding our collection based on popular demand.

Are the figurines compatible with other gaming systems?

Our figurines are designed to be compatible with popular tabletop gaming systems. However, we recommend checking the scale and size compatibility with your specific game before making a purchase.

Can I use these figurines for tabletop wargames or role-playing games?

Absolutely! Our figurines are designed specifically for tabletop wargames and role-playing games, adding an immersive element to your gaming experience.

Are there assembly instructions provided for multi-part figurines?

Yes, if you purchase multi-part figurines, we provide clear assembly instructions to guide you through the process. These instructions will be included with your order.

Can I order replacement parts for damaged or missing pieces?

Yes, if you require replacement parts for damaged or missing pieces, please contact our customer support team, and we will assist you in obtaining the necessary parts.

Are the figurines suitable for children or intended for adult collectors?

Our figurines are primarily intended for adult collectors due to their small parts and intricate details. They may not be suitable for young children.

Can I request a commission or a custom-designed figurine?

Absolutely! We offer commission services for custom-designed figurines. Please contact us with your requirements, and we will discuss the details and provide you with a quote.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment systems. The available payment options will be displayed during the checkout process.

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